PRIVACY&COOKIE STATEMENT HOLMSTOCK TRAVEL

With this privacy statement we inform you, among other things, about what type of personal data we collect, what your data is processed for and what rights you have.

BOOKING

If you wish to book for other people, you must be authorized by that person.

What information do we collect from you?

When you book a trip, the information you provide is recorded by us. We collect data including:

• Name, address, place of residence, telephone number, e-mail
• Date of birth
• Payment details
• Dietary information (if you wish to provide it)
• Necessary medical data (if you wish to provide this)
• Information about the booked trip
• Company name and policy number of your travel insurance

 

What do we use the data for?

• Your data is needed to make requests, to provide you with information about your trip, for relevant communication regarding the booking, for the proper execution of the trip and to process the booking and payment.
• Your dietary information will be shared with the hotel or other travel service providers who provide meals and if this is for a medical or religious reason, only to the extent that you consent to this.
• To the extent that you consent to this, your medical data will be shared with the travel service provider who must be aware of this and provision is necessary for your stated needs, your safety or the safety of third parties.
• Name and address details, bank details and details about the booked trip, costs and payment are processed for accounting, accounts receivable administration and collection operations.
• Your data can be used for a legitimate interest of the company or third parties, such as handling complaints, disputes and legal claims, insofar as your interest does not have to prevail.
• [We process your experience to assess whether you meet the participation requirements. This is necessary for your safety, that of others and for the smooth execution of the trip.]
• [We process the company name of your travel insurer and your policy number to check whether you have travel insurance because it is mandatory.

 

Basis

We collect your data for the execution of the agreement we have with you. In addition, data is processed on the basis of the legitimate interests of the company and third parties, insofar as your interests do not have to prevail. Furthermore, data is collected to comply with legal obligations, including in particular the obligation to keep accounts. You must give explicit permission for the processing of your dietary data/medical data.

 

How long do we store your data?

• Unless otherwise stated, personal data will be kept for a maximum of two years after the trip.
• Medical data will be deleted [after the complaint period/30 days/….] after the trip.
• To the extent that data is required for tax administration, this data will be retained for the applicable mandatory period (usually 7 years).
• The above retention periods may be deviated from due to a legal obligation or a legitimate interest of the company or third parties, insofar as your interest should not prevail. Data may be retained in the event of complaints, possible disputes or legal claims for up to 2 years after settlement of the complaints, dispute or legal claims.

 

With whom do we share your data?

• We make your data available to travel service providers if and to the extent that this is necessary for the proper execution of the trip, to meet the needs you have indicated, for your safety or the safety of others.
• When processing data, external processors are used such as the booking system, the accounting system, the e-mail system, the accounting system and for payment and collection.

 

Transfer to a third country or international organization outside the EU?

If your trip takes place outside the EU, the necessary personal data will be passed on to local travel service providers outside the EU on the basis of the execution of the (travel) agreement with you. The travel service providers are responsible for the correct processing of your personal data and are bound by the privacy rules that apply in that country.

TRAVEL EVALUATION

What information do we collect from you?

We collect data including your name, the trip taken, your reviews of the trip, your other feedback or information that you mention in the trip evaluation.

 

What do we use the data for?

• We use the data for internal evaluation.
• We use the data for evaluation and feedback to the relevant travel service provider.

Basis

We collect your data on the basis of the execution of the agreement we have with you. In addition, data is processed on the basis of the legitimate interest of the company and travel service providers in a thorough evaluation of its products or services, insofar as your interests do not have to prevail.

 

How long do we store your data?

Data in the evaluation will be kept for 2 years after the trip.

 

With whom do we share your data?

External processors such as a survey company are used to carry out the evaluation. The data can be passed on to the travel service provider. Depending on the situation, this is done anonymously.

 

NEWSLETTER

What information do we collect from you?

We collect information including your name and email address.

 

What do we use the data for?

When you subscribe to the newsletter or are a customer with us, your data will be used to send you the digital newsletter. We ask your name to personalize the salutation of the newsletter.

 

Basis

If you are not yet a customer, we process your data insofar as you have given us permission to use or send the newsletter. If you are already a customer, we will send you a newsletter on the basis of the company's legitimate commercial interest in sending the most current travel offers to its customers.

 

How long do we store your data?

Your data will be retained for these purposes until you unsubscribe. You can unsubscribe at the bottom of each newsletter.

 

With whom do we share your data?

We use an external email program to send the newsletter.

 

BROCHURE

What information do we collect from you?

We collect information including your name, address, place of residence when requesting a hard copy brochure. We collect data including your name and email address when requesting a digital brochure.

 

What do we use the data for?

When you request a brochure, your information will be used to send it to you.

 

Basis

We process your data for the execution of the agreement after you request us to send the brochure.

 

How long do we store your data?

Your data will be deleted [IMMEDIATELY/1 month…] after sending, insofar as that data is not lawfully used for other purposes stated in this privacy statement.

 

With whom do we share your data?

We use an external mail program (digital) or an external printer (hard copy) to send the brochure.

COOKIES & PROFILING

What information do we collect from you?

With your permission we collect data about your surfing behavior and your preferences. Tracking cookies and scripts are used for this. We hereby collect your IP address.

 

What do we use the data for?

This data is used to build profiles so that we can show you targeted advertisements and make offers more relevant to you.

 

Basis

The data will only be processed on the basis of your consent.

 

How long do we store your data?

Your profile will be saved no later than 6 months after the last website visit.

 

With whom do we share your data?

Your profile is stored with an external analytics service.

COMPLAINTS ABOUT THE TRIP

What information do we collect from you?

We collect data including your name, the trip taken, the complaint and other information that you mention in the complaint.

 

What do we use the data for?

• We use the data for internal evaluation of the complaint.
• If the complaint relates to the execution of the trip, we use the data to provide feedback to the travel service provider involved with the request for a response to the complaint.
• Your data may be used for a legitimate interest of the company or third parties, such as disputes and legal claims, to the extent that your interest should not prevail.

 

Basis

We collect your data on the basis of the execution of the agreement we have with you. In addition, data is processed on the basis of the legitimate interest of the company and travel service providers in proper complaint assessment and complaint handling, insofar as your interests do not have to prevail.

 

How long do we store your data?

Data relating to the complaint will be kept for 2 years after the complaint has been handled.

 

With whom do we share your data?

If applicable, relevant personal data and information about your complaint will be passed on to and discussed with the travel service provider, our lawyer and/or insurer and dispute settlers.

 

VISA APPLICATION
What information do we collect from you?

We collect data including your name and address, email address, date of birth, travel period, first location, passport number and period of validity. If necessary, we will send a copy of your passport including photo (without BSN) to the embassy/consulate with your permission.

 

What do we use the data for?

The requested information is necessary for submitting the visa application and is prescribed by the embassy/consulate.

 

Basis

We process this data for the execution of the agreement. If required, we will forward your copy of your passport including photo (BSN protected) to the embassy/consulate with your permission.

 

How long do we store your data?

Your data will be kept for these purposes until the visa application has been completed.

 

With whom do we share your data?
Your data will be shared with the embassy/consulate.

MEDIATION IN THE INSURANCE APPLICATION

What information do we collect from you?

We collect data including your name and address, email address, date of birth, travel period, desired scope of coverage, insurance options.

 

What do we use the data for?

The data is used to submit the insurance application to the insurer.

 

Basis

We process this data for the execution of the agreement

 

How long do we store your data?

Your data will be kept for these purposes until the insurance application has been completed

 

With whom do we share your data?

We pass on your details to the insurer.

 

SECURITY

How do we protect your data?

We take all appropriate organizational and technical precautions to secure your personal data and require third parties who process your personal data for us to do the same. This means, among other things, that:

• access to your personal data is limited to persons who should process this data due to physical and digital access restrictions.
• our network, data storage and data transport are secured - and where appropriate encrypted - according to current security standards.
• login and user activities are logged in order to detect unlawful processing.
• we train our employees and encourage a privacy culture.
• the privacy policy is evaluated annually for effectiveness.

 

YOUR RIGHTS

Your rights:

• You have the right to view your personal data and to correct your personal data.
• You have the right to have us delete your personal data to the extent that:
  • they are no longer necessary for the purposes for which they were collected and compatible purposes, or;
  • the processing is based on your consent and you withdraw this consent and there is no other legal basis for the processing, or;
  • the processing is based on a legitimate interest of the company or third parties, you object to the processing and your interest prevails over legitimate interests of the company and third parties.
• You have the right to restrict processing.
• You have the right to a digital copy of the personal data you provide to us.
• You have given the right to withdraw consent.
• You have the right to object to the processing of your personal data on grounds of your particular situation, to the extent that the processing is based on the legitimate interest of the company or third parties.
• You have the right to object to the use of your personal data for direct marketing purposes, including profiling.
• You have the right to file a complaint with the Dutch Data Protection Authority.

You can send a request to the email address or postal address below. To help us process your request, you must be able to identify yourself.

AMENDMENTS

We must occasionally adjust this privacy statement, including due to changes on the website, changed processing purposes, changed working methods or due to changing regulations. We will change the content of the statements unilaterally and without prior notice.

QUESTIONS, COMMENTS & COMPLAINTS

If you have any questions, comments or complaints about how we handle your personal data, we would like to hear from you via the email address below. We will respond as soon as possible, but no later than within 4 weeks.

PERSON RESPONSIBLE FOR PROCESSING

The company below is the controller within the meaning of the General Data Protection Regulation.

COMPANY NAME: HOLMSTOCK BV
ADDRESS: Zinkstraat 24, 4823AD Breda
EMAIL: holmstocktravel@gmail.com

COOKIE POLICY

Cookies are files that a website places on your computer, tablet or smartphone and sends data back to the website that places it. You can always delete cookies in your Internet browser and also set whether you want to accept or block cookies.

Functional and analytical cookies
Functional cookies are used to ensure that the website functions properly. In order to be able to adapt our website to the general wishes and interests of the visitor, we use analytical cookies. These cookies allow us to see how the website is used, which pages cause problems for visitors, which are interesting, and so on. This information is important for us to continue developing a pleasant website experience for you. We measure visitor information on the website with [Google Analytics].

Tracking cookies
When you visit our website, you will be asked for permission to place tracking cookies and use the information. We use tracking cookies to measure your preferences based on your surfing behavior. This enables us to show personalized advertisements after visiting our website. You can find out more about these types of banners on the website [ www.youronlinechoices.com/nl/ ]. You can also find this in your browser settings. You will also find an information icon in the banners that allows you to no longer allow these banners.

 

Third-party cookies
When using our website, other parties [such as Facebook/Twitter] can place cookies after you have agreed to this. For an explanation about these cookies, we refer to the privacy and cookie statement of these parties.

 

Advertising cookies – if applicable
We show advertisements from other parties on the website. Cookies are placed to keep track of how many visitors click on the advertisement and whether orders are placed via the advertisement.

Affiliate parties
We work with various parties that assist us in advertising. Privacy responsibility lies with these parties. Read their privacy statement for more information. Naturally, we would like to inform you about these collaborations. We do not share any personal information about you with these parties.


More information about cookies can be found on the website of the consumer association: https://www.consumentenbond.nl/internet-privacy/wat-zijn-cookies